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Tag Archives: Wal-Mart

Behind-the-scenes IT that ensures retail success

Posted on November 12, 2008 by Jennifer Kavur

12 Nov 2008, ComputerWorld Canada

Understanding the customer experience is critical for retailers looking to win and keep shoppers. How IT can help. IBM recently hosted Retail As Theatre at The Second City in Toronto.

Posted in ComputerWorld Canada, News, Writing | Tagged Chris Johnston, consumer, customer service, Elizabeth Evans, Gartner, Hung Le Hong, IBM, panel discussion, retail, Rob Garf, Ryerson University, Wal-Mart

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