Psychology, spam! and exclamation points Posted on April 22, 2010 by Jennifer Kavur 22 Apr 2010, ComputerWorld Canada Symantec finds 5 out of the 6 most commonly used words in spam have exclamation points. These punctuation marks activate the human alarm system – speeding up brain processes and exaggerating judgment calls, according a social psychology professor at Utrecht.
Jennifer Kavur 