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Tag Archives: customer service

Behind-the-scenes IT that ensures retail success

Posted on November 12, 2008 by Jennifer Kavur

12 Nov 2008, ComputerWorld Canada

Understanding the customer experience is critical for retailers looking to win and keep shoppers. How IT can help. IBM recently hosted Retail As Theatre at The Second City in Toronto.

Posted in ComputerWorld Canada, News, Writing | Tagged Chris Johnston, consumer, customer service, Elizabeth Evans, Gartner, Hung Le Hong, IBM, panel discussion, retail, Rob Garf, Ryerson University, Wal-Mart

Canadian firms shun social media tools

Posted on September 30, 2008 by Jennifer Kavur

30 Sep 2008, CIO Canada

Social networking tools continue to remain absent in the business space, according to a recent study commissioned by global IT consultancy Avanade.

Posted in CIO Canada, News, Writing | Tagged Avanade, business, CIOs, customer service, marketing, networking, social, Stéphane Gagnon, survey

An Appointment at the Apple Store

Posted on August 1, 2007 by Jennifer Kavur

Posted in HUB: Digital Living, Writing | Tagged Apple, consumer, customer service

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