Cisco demos upcoming customer collaboration suite Posted on September 13, 2010 by Jennifer Kavur 13 Sep 2010, ComputerWorld Canada Cisco demoed a new Customer Collaboration Suite coming this November during a Webcast with Comcast. The suite incorporates social media with traditional contact centre tools.
Canadians are ‘old-school’ collaborators Posted on June 10, 2010 by Jennifer Kavur 10 Jun 2010, ComputerWorld Canada A study finds IM, online communities and wikis are the most widely used tools, and shared drives are still mission-critical for businesses. An Avanade executive says Canadians are old-school when it comes to collaboration, but an Info-Tech analyst says the findings have a management bias.
Video collaboration a catch 22 for enterprises Posted on December 9, 2009 by Jennifer Kavur 09 Dec 2009, ComputerWorld Canada A unified communication provider, research analyst firm and independent technology consultant all agree that cost both motivates and prohibits the use of video collaboration tools in the enterprise.
MeetingZone cashes in on reduced business travel Posted on March 17, 2009 by Jennifer Kavur 17 Mar 2009, ComputerWorld Canada The audio and Web conference service provider opens an operations centre in Toronto. Is it the market or just good pricing that is bringing in the business?
Canadian CIOs shun blogs, wikis and virtual worlds Posted on August 20, 2008 by Jennifer Kavur 20 Aug 2008, ComputerWorld Canada They may be popular with consumers and the media, but senior technology executives say they have no plans to deploy Web 2.0 tools for internal use. Read the highlights of a national survey.